Support Plans & Policies

Maintenance Program Overview
Some of the benefits and services covered by our Maintenance Program include:

View Unlimited calls and emails to Wizard Software's Technical Support Monday through Friday between 8:00AM until 6:00PM Central Time excluding holidays.

View Priority Support Response. Customers in our Maintenance Program (formerly Technical Service Agreement) will receive priority response.

View Software Tweaks. Minor modifications and changes to database fields, screens, scripts, and reports or creation of new reports which are directly derived from existing reports taking less than 30 minutes of programming time.

View New PC Installation. Any required technical assistance with the installation of the Software on new PCs or re-installation of the Software on re-built or re-configured PCs.

View Data Recovery. Any required technical assistance with the restoration of lost or inadvertently deleted data from backup files if necessary.

View IT Coordination. Any required assistance and coordination with IT staff related to the technical issues outlined above.

View Software Updates. Providing Customer with software maintenance updates and bug fixes, which, in Wizard Software's determination, correct problems that prevent substantial utilization of the software.

ViewDatabase Application Updates. Providing updates and assistance with updates to installed platform applications (for example -- updates to Client, Server, or Mobile software) and any third-party software provided by Wizard Software.

ViewDiscount on Software Upgrades. Customers in our Maintenance Program will receive an opportunity to purchase software upgrades (new releases – see below) at a reduced cost.

Definitions of Terms
An Update is a minor enhancement to the software. An update is applied over software that you already have installed and is not a full software package. While updates may includes new features, they are most typically issued to address or resolve operational issues. Updates include any change in version number within the currently owned release number (for example -- version 6.1 to 6.2).

An Upgrade is a newer release of software you currently use with numerous changes and new features and would typically comprise a full software package. Upgrades include any change in release number (for example -- version 5.X to 6.X).